What Not to Use on Solid Surface Countertops: Essential Items and Cleaners to Avoid

Solid surface countertops are a popular choice for kitchens and bathrooms due to their non-porous, durable, and easy-to-maintain properties. However, not all cleaning products and household items are safe for use on these surfaces, and using the wrong ones can cause lasting damage.

Harsh chemicals, abrasive cleaners, and rough scrubbers should never be used on solid surface countertops, as they can dull or scratch the finish and compromise the material's integrity. Acidic substances, such as vinegar, citrus, and certain common cleaners, can also lead to discoloration or etching if left on the surface for an extended period.

Understanding what to avoid—and why—helps keep countertops looking good and performing well for years to come. Homeowners seeking to maximize the lifespan and appearance of their solid surface countertops should be aware of which products and habits to avoid.

Substances and Products to Avoid on Solid Surface Countertops

Certain chemicals, cleaning tools, and improper handling can cause scratches, dull the finish, and even stain or discolor solid surface countertops.

Knowing which substances and products to avoid helps maintain both the appearance and durability of these countertops.

Harsh Chemical Cleaners

Cleaners that contain strong chemicals, such as bleach, ammonia, or acetone, can damage the surface of solid surface countertops. These chemicals may cause the finish to break down, resulting in discoloration or a dull appearance.

Regular exposure to solvent-based cleaners can also weaken the material. This increases the risk of cracks and etching over time.

It's best to use a mild dish soap with warm water for daily cleaning. If disinfection is necessary, a diluted, pH-neutral solution can be used without harming the surface.

Avoid using:

Chlorine bleach

Oven cleaners

Paint removers

Nail polish remover

Any cleaner labeled as highly caustic or corrosive should not be used on these surfaces.

Abrasive Scrubbing Pads

Abrasive pads, steel wool, and rough sponges can leave scratch marks on solid surface countertops. These scratches are noticeable on darker finishes and can be difficult to remove completely.

Wire brushes and scouring powders also damage the smooth appearance of the surface. Micro-scratches accumulate, causing the countertop to look worn and more prone to staining.

Soft microfiber cloths or non-abrasive cleaning pads are recommended for regular cleaning. For tougher spots, use a damp cloth with gentle, circular motions rather than scrubbing aggressively.

Some examples of items to avoid include:

Acidic Solutions and Stains

Solid surface countertops are susceptible to damage from acidic substances, including vinegar, lemon juice, and citrus-based cleaners. These acids can cause etching, leading to dull, damaged areas on the counter.

Spills from wine, coffee, and fruit juices may also cause stains if left to sit. Hair dyes and ink can lead to permanent discoloration.

Promptly wipe up any spills, especially from foods and liquids with intense pigments or acids. For routine cleaning, stick to pH-neutral solutions to avoid weakening or dulling the finish.

If a product contains strong dyes, skip using it on or near the countertop. Always use a protective barrier if working with potentially staining or acidic materials.

High-Temperature Items

Direct contact with hot pans, pots, or heated appliances, such as curling irons, can damage solid surface countertops. These surfaces are not heat-proof and may crack, blister, or become discolored when exposed to temperatures above 250°F (121°C).

Never place hot cookware directly on the countertop. Prolonged exposure to heat can soften the resin, leaving behind burn marks or distorted areas.

To protect the surface, always use trivets, hot pads, or heat-resistant mats under any hot items. This simple precaution extends the life of the countertop and keeps it looking like new.

Use caution with portable appliances such as slow cookers and toasters. Place a protective layer underneath to prevent accidental heat damage.

Long-Term Risks of Improper Cleaning and Use

Solid surface countertops can suffer lasting damage if cleaned or used with the wrong products and methods. Using unsuitable cleaners and tools can lead to issues that are both expensive and difficult to resolve.

Surface Discoloration

Exposure to harsh chemicals, such as bleach, ammonia, or strong solvents, often leads to discoloration on solid surface countertops. Products containing dyes or colored scouring pads can also leave permanent stains. Discoloration may not be immediately visible but becomes more evident over time, especially in areas frequently cleaned with the wrong substances.

Certain foods and liquids—such as red wine, coffee, or beet juice—can stain these surfaces if not wiped up promptly. Over time, even mild abrasive powders can create a dull, inconsistent finish. Inconsistent cleaning practices may result in patchy color or visible residues that accumulate and alter the countertop’s appearance.

Table: Common Causes of Discoloration

Permanent Scratches

Improper cleaning tools such as steel wool, metal scrapers, or abrasive scrub pads can scratch solid surfaces deeply. Small scratches may seem minor, but when multiplied by continued misuse, they can form visible, irreparable marks. Even powdered cleansers labeled as "mildly abrasive" can leave fine lines that accumulate over time, giving the countertop a worn look.

Cutting directly on the countertop without a cutting board increases the risk of gouges or deep scratches. Once a scratch penetrates beyond the surface layer, cleaning and polishing will not fully restore the original look. High-traffic areas, such as sink surrounds and prep zones, are especially vulnerable if not adequately protected.

Loss of Warranty Coverage

Many solid surface countertop warranties include strict guidelines for cleaning and maintenance. Using unauthorized products or performing prohibited actions (such as chemical exposure or abrasive cleaning) can immediately void manufacturer coverage.

Manufacturers often require proof of proper care if a claim is submitted. Evidence of improper use, such as discoloration or scratches from harsh chemicals or tools, is typically not covered. Homeowners might be responsible for all repair costs once coverage is lost, which can be significant for large or custom installations.

Standard warranty exclusions may include:

Harsh chemical use

Damage from abrasive cleaners or pads

Improper tool use (knives, scrapers)

Awareness of the warranty terms and following approved care instructions is vital to avoid costly out-of-pocket repairs.